Grievance Redressal & Statutory Escalation
At Finonest, customer trust and regulatory adherence are paramount. If you have concerns regarding loan processing, data sharing, consent revocation, or communication practices, our structured 3-tier redressal framework ensures swift statutory resolution.
Nodal Grievance Redressal & Data Protection Officer
Finonest India Private Limited
Operating: Mon – Sat, 10:00 AM – 6:30 PM IST
Finonest Tower, Near Apex Circle, Tonk Road, Jaipur, Rajasthan 302015, India
Structured 3-Tier Escalation Matrix
If your request or grievance is not resolved to your complete satisfaction, follow our step-by-step escalation hierarchy.
Level 1: Frontline Support Desk
Submit your query or concern to our customer care team. Most operational questions regarding application status, document re-upload, or loan quotes are resolved here.
Channels: support@finonest.com | 1800-FINONEST
Turnaround Time: 24 - 48 Hours
Level 2: Nodal Grievance Officer
If unresolved within 48 hours or if your grievance concerns privacy rights, consent withdrawal delays, or data sharing discrepancies, escalate directly to the Nodal Grievance Officer.
Channel: grievance@finonest.com
Turnaround Time: 7 - 15 Working Days
Level 3: Regulatory Escalations
If a resolution is not provided within 30 days, customers retain the statutory right to escalate directly to external regulators.
Register a Formal Statutory Grievance
Every submitted grievance is assigned a tracked ticket ID and registered directly in our compliance audit ledger.